Montcalm Royal London House-City of London

The new mattresses and the refund of spa area are superb. similarly thr Xmas decorations really are top notch. The staff and service as always are superb (Daniel, Camelia, Otilia , Daniel and Cherif) and clearly the team does a great job as new members such as Elizabete seem really at ease dealing with guests.

Staff were amazing especially Daniel he was very helpful, kind and attentive.

My experience at Montcalm in Finsbury Square was nothing short of extraordinary. From the very moment I stepped into the hotel, a genuine and warm welcome enveloped me, creating an atmosphere that seamlessly blended homely comfort with a touch of luxurious indulgence. The staff's attention to detail and commitment to hospitality set the tone for what turned out to be an exceptional stay. The ambiance of the hotel resonated with a perfect harmony of elegance and warmth. The interior design and decor reflected a meticulous attention to detail, making every corner inviting and aesthetically pleasing. It truly felt like a home away from home, but with a sophisticated touch that elevated the entire experience. One standout aspect of my stay was the thoughtful gesture of complimentary New Year's chocolates and drinks. This unexpected treat added a delightful and festive touch to my visit, showcasing the hotel's dedication to going above and beyond to create memorable moments for their guests. Throughout my stay, the staff exhibited a level of professionalism and helpfulness that left a lasting impression. Every interaction, from check-in to check-out, was met with a genuine willingness to assist and ensure a seamless experience. I'd like to extend a special commendation to the manager whose leadership clearly influenced the high standards of service across the entire team. The rooms at Montcalm were not just spacious; they were a testament to refined design and comfort. The attention to detail in the room's decor, coupled with the ample space, created an environment that was both aesthetically pleasing and functionally comfortable. It was a true reflection of the standards advertised on Booking.com, if not surpassing them. In conclusion, Montcalm in Finsbury Square is not just a hotel; it's an experience crafted with care and attention to detail.

Amazing service from the moment we entered right up until our check out. Staff were very friendly and helpful with our luggage and questions we had. The breakfast, services and facilities were excellent. A special mention to Guest Relations Executive, Selina, who made the extra effort of making my mum feel special for her birthday by giving her a handwritten card, complimentary bottle of wine and box of chocolates. The spa staff were also very helpful in sorting out our treatments, especially Ioana who was very friendly and accommodating. Overall amazing experience and will definitely be back soon!

The hotel’s location is fantastic. In a nice area of London, with plenty of access to transport. We stayed in the Club room which included the lounge in the evening. Fantastic room, very comfy. We were greeted by Prosecco at reception and the customer service throughout our stay was impeccable. It was our anniversary, and they had petals presented on the bed with balloons and a cake in the room, a lovely little surprise! A special note to Diana and Daniela who worked on reception, they were lovely and made sure we were looked after well throughout the two nights. The aviory on the rooftop was incredible and we had probably the best roast dinner we’ve had in London. Again, excellent customer service all round. Mark who I believe was the restaurant manager was lovely and showed a great deal of attention to us. Last note was that we ordered room service breakfast and sadly it didn’t show up. We called reception and they refunded us and we had a complimentary meal and coffee downstairs to make up for it, a very nice touch! Safe to say we’ll be staying again !